Universal-Social-CRM
Compliance & GDPR

User Data Deletion Instructions

Effective Date: September 1, 2026  |  Last Updated: September 3, 2026

At Universal-Social-CRM, we respect your privacy and provide transparent mechanisms for you to request the deletion of your personal data, customer conversation records, or social platform integration links.

In accordance with the Meta Platform Terms, General Data Protection Regulation (GDPR), and other privacy laws, you have the right to request that we delete all data associated with your Facebook, Instagram, or WhatsApp accounts from our databases.

Option 1: Request Data Deletion via Meta / Facebook Settings

If you have interacted with our app through Facebook Login, Instagram Messaging, or Meta Business Integrations, you can revoke our access and submit an automated data deletion request by following these steps:

  1. Log into your Facebook account and go to Settings & Privacy > Settings.
  2. In the left sidebar, navigate to Your activity and permissions > Apps and Websites.
  3. Locate Universal-Social-CRM in the list of connected apps.
  4. Click Remove next to the application.
  5. In the confirmation window, check the box that allows Facebook to notify us to delete your activity and data from our platform, then click Remove.
  6. Facebook will generate a confirmation code, and our servers will process the deletion request automatically.
Automatic Deletion Confirmation:

When a deletion request is initiated through Meta's platform callback, our system immediately schedules the erasure of your profile identifiers and cached assets from our active databases.

Option 2: Direct Deletion Request via Email or CRM Helpdesk

You may also request the manual deletion of your account, KYC verification documents, or customer communication logs at any time by contacting our data protection team directly:

  • Email: [email protected]
  • Subject Line: Data Deletion Request - [Your Name or Organization]
  • Required Information to verify your identity:
    • Your full name and registered email address.
    • Your organization or workspace domain.
    • If requesting deletion of social account data: your Facebook Page ID, WhatsApp phone number, or Instagram handle.

What Happens When You Request Data Deletion?

Upon receiving and verifying your request, our engineering and compliance teams will:

  1. Deactivate Access: Immediately disconnect any active tokens, webhooks, and channel syncs associated with your account.
  2. Permanently Delete Personal Data: Delete your profile data, contact cards, conversation history, attachments, and KYC identity documents from our active databases within 30 calendar days.
  3. Remove Backups: Purge residual copies from offsite encrypted backups within standard disaster-recovery cycles.
  4. Send Confirmation: Send a final written confirmation and tracking reference code to your registered email address once deletion is complete.

Exceptions & Legal Retentions

Certain limited data may be retained where required by applicable laws, such as financial transaction logs, security audit logs required for fraud prevention, or ongoing legal proceedings. Any retained records remain strictly restricted and encrypted.

Questions & Support

If you have any questions or need assistance with your data deletion request, please reach out to: